Horrible service

I signed up for DStv explorer on the 30th of August and changed to a debit order commencing on the 7th September 2022. I was promised that they would come install on on the 3rd of September 2022 but they didn't come. I had to follow up twice for them to come which was 2 weeks later. Today they disconnected my subscription claiming that I owe them. Please explain what I owe you as it's multi choice who did the installation late and there is a debit order in place which was successful. This is nonsense as the debit order went through on the 7th of R455.

I was on the phone for almost 30 minutes with one of their useless consultants who kept saying that it's a technical error , she did not even assist us or have decency to call back after I ran out of airtime because she kept us on hold for more than 20 minutes. I need to be reconnected today or you might as well cancel the whole explorer thing as all of this nonsense it's your fault.