Horrible service

I called DSTV to query insurance for my mom. I got a horrible experience ever in my life. On Friday i spoke to a agent who said the team leader by name of Yanga Roji will listen to the call and get back to me by end of business. No one called till today. I called today to get feedback, all the people i spoke to dont want to assist. I spoke to Mfanafuthi Gama who couldn't assist and refused to tell me his team leader's name who also didn't want to come to the phone. I asked multiple times to tell me the leader's name, he refused. Now i see why people are cancelling their subs to go to live streaming it's because of the poor service that we received from your staff. The service is HORRIBLE.