Horrible service

I honestly don't know what is going on with this company DSTV, after writing my review about their bad service last month, a guy from their complaints department called me apologizing for their horrible service and he went on to say I can reverse the amount they debited which I did. Fast forward, they disconnected my services and I left things as they were because I was away. Upon returning to my place, I called them to reconnect my services and also explain why my balance is so high when I already downgraded. I called them and the first agent failed to help, she kept me on hold for more than 20 minutes and I hung up. I called again and the lady apologized and attempted to assist me but she also failed, she escalated the call to her "superior" who was useless in my view because she told me that she will need to escalate it to their ledger departments and I will have to keep on checking on whatsapp and also calling. They don't even have the decency to say, we will call you back. As if that's not enough, she put me on mute while I was busy talking and that was the end of it. Multichoice needs serious competition because they are taking advantage of people and they don't call their employees to account for not doing their jobs. Their service is HORRIBLE!