Horrible service

Since lockdown I've been receiving sms to pay R85 In order to stay connected which I've been doing. I did as usual for the month of July but my subscription has been stopped saying I owe R207 which doesn't make sense. I called and spoke to Mphumelelo Ngwenya and he asked that I sent the proof of payment to him(***) which I did. He activated my account only for it to be stopped week later. I called in again today and spoke to Londeka Ngobese, I explained the same story I explained to Mphumelelo, she gave the following email address *** to send the proof of payment AGAIN. Now you can imagine the frustration that one has to go through in order to be assisted by your organization. Londeka Ngobese went on to put me on hold as she checked for my proof of payment. I was put on hold for more than 15 minutes until I ran out of airtime.This is very poor and disappointing service one get when calling for assistance at your organization. A client is expected to hold on for ridiculous time without any assistance until eventually they ran out of air time whereas they are giving you guys the business. Your call center is a disgrace as it doesn't provide clients with service they need when they call in.