Horrible service

My services are disconnected I am not get assistance from the consultants. Money was debited from my account of R400+ my initial debit amount should be R600+. I called dstv with my airtime was on a call for almost an hour. The consultant was going to get the supervisor and never came back to me until my airtime was up. I upgraded to the Explora Ultra Decoder was told no extra cost. Today the consultant I spoke to was telling me about endless charges and even bundle charges but using my own wifi. The Ref number for today is /I559 I never got a call back. I had to call again hold for a long time until I dropped off the call no one called me back. I think multichoice must close in South Africa.