Horrible Service

<p>I registered for the R949 deal. Everything was delivered the next day and installation was done within 3 days... Only problem I had then was that I HAD to let them do a debit order or I will not qualify for the deal. I always paid via EFT. Never missed a payment. Reason I paid EFT is because DSTV likes to debit your account with extra for no reason, so I stopped the debit orde. But okay... if I want to get the Explorer deal I have to have a debit order. All went well, till end of March... guess what, DSTV debited my account without any notification, more than the R949. I authorised R949 to be debited every month NOT a cent more.</p> <p>When I phoned on Saturday the 1st to fined out why, no one could answer me and was told that someone will phone me the Monday 3 April. Monday came and no one phoned me. On Wednesday the 5th I received an email for a survey on debit orders, I filled it in and was contacted that same day, just because I said the debit order system is poor. If I didn't fill that survey in I would still be waiting for someone to phone me. The answer I got was that they made a mistake... okay then...</p> <p>Today 11 April, I phone because I need assistance with the Explorer. I can't pick up all the catch up shows on my main decoder, however the secondary decoder picks up a lot more programs. The lady that assisted me told me to take out the power cable and put it back in. Then checked the signal. "That is where the problem is" she said. Signal strength. I was told to get the installer out as the installation is not correct. The installer that DSTV gave us for the initial installation did not install it correct. But now I have to pay for them to come fix there mistake. Again I have to pay, I had to pay extra with the installation as well to get the extra view installed. They did not do the installation correct from the start then, but now I have to get them out again and pay them again. This is a *******. We pay so much money every month to have DSTV and then this is the kind of service that you receive. </p> <p>The staff don't answer your questions, they just keep quite. </p>