Horrible service

Good day,

I trust that you are keeping well? I have a few conerns about the insurance. I activated my insurance on my decoder witch was inactive......I did not realize it was on the old decoder. I went to our dstv outlet in Welkom the guy that assisted me was very help full and attended to my situation. He explained to me that the activation was done on the wrong decoder on the inactive one...... Ok that was the first issue......how can you load insurance on a inactive decoder? Well I then contacted the insurance line and a guy assisted me I explained to him what has happened, he first said to me he is sure that dstv will be able to assist with the issue. He then phoned me back asked me if I have recieved the policy documents....I did not because my phone got washed....lots of my mails and stuff lost. Well he then explained that the problem is mine and all that dstv can do is refund me the few months insurance and and log a note on the system that my main decoder the one that was surpose to be insured and say its faulty....how is this fair ? I have been a client for years and now i am getting treated like this..... All i want is a exchange.......... I dont have box office or catch up been like this more that 3months yet I pay my connection every month on time, I am unhappy.....i said I do understand that i might have to pay a diffrence in becoause of different insurance rate on decoders and I dont have a problem with that........but now to be told that its my problem and please note that a remark note will be put on the system that my main decoder is faulty......wow how help full. Just to be honest I feel like canceling my subscription which I have more than 10 years now after this and take my bussiness ells where! ADSL line......

Kind regards Lindy Grobler ***