Horrible service

<p>I am so disappointed with Multichoice`s service, i have received this past month. On the 02/03/17 I aid an amount of R 676.00. I will admit i made an error with the reference which will appear on their end as DSTV only, on my noticing the error when they disconnected my services later on that same day I called in and was advised that i could just send my proof of payment and accounts details to the following email and it will be allocated accordingly ********** sent 2 emails to this address service was reconnected. Which i took be as resolved, a few days later my service was disconnected and was advised that no funds were received called in again advised of problem gave them the same info and explanation service was reconnected and had to send another email with proof ********** on 7/03/17. Well guess what happened a few days later!! My husband called and was advised to send proof to the following ********** ********** on the 12/03/2017, we received a confirmation email as well as a case number from the central finance department and from the journal escalations department . Services were reconnected only for a few days. I called in on the 18/03/17 to be advised funds still not allocated and the agent was not able to put me through to a team leader as they don`t do that I will get the same answer any way and just be given another email to send proof of payment too. I was advised he could see all our previous calls and advised that he could see the case number which is generated and they can’t do anything it is with another department. He also advised that it normally takes 3 days for these types of errors to be resolved, which of cause I laughed of cause from the02/03/17 it definitely longer than 3 days. I sent an email to ********** on the 21/03/2017 .Service was disconnected again today. </p> <p>This is the most disappointing experience I have received from any provider of service, I have to call suing my time and fund to resolve any issue which should have been resolved on the first call especially when i have sent al requested information. I am sure I am being charged extra for this reconnections when they have all the info , i guess i will have to see when my payment for April is due sure I will be paying close to R1500.00</p>