Horrible Service

<p>I called on the 3rd of January to connect my services as I had purchased an explora in December the 21st.</p> <p> </p> <p>I was told that my services has already been connected in December 2016 - I told the consultant that i did not call in to ask for my service to be connected, she then said she will have to do an investigation and get a call recording, I made this call to the agent on the 5th of January they still have not found the call recording. I then spoke to a Team-Leader and he assured me that they will not get the recording and in the meantime they will reconnect my services.</p> <p> </p> <p>I have been disconnected with an amount of 1700 to be paid R 500 from the 1700 is a subscription fee that i did not ask for to be connected to. I was told to downgrade my package so that i can pay a lessor amount this month - I cannot do that i bought an explorer for a reason so thta i can catch up on my soccer and cooking shows.</p> <p> </p> <p>I have made numerous calls to DSTA and I did not get any joy from any of the consultants that were dealing with my matter. I am now frustrated i will seek legal advis on this and get legal representation to get my matter resolved,</p>