Horrible service

*********** people, called in December to downgrade DSTV package and was given the new subscription amount by their consultants which was paid in full on the 31st of December for the month of January. On the 8th of January they canceled the service, called them and they said we did not pay the full amount, told them that the package was down graded and we were given that amount to pay after a long back and forth with them they unblocked the service. And today they canceled the service again, this morning they said they will log a claim and call back which they did not do. Called them again and we must pay a pro rata for the remaining days of January, so unsatisfied with DSTV service.