Horrible service

<p>I called multichoice twice in December, on the 15th and 16th, to cancel this account and they said it's done, yet they still taking money from my account.</p> <p>I call, again, and they say some dpp company is responsible for debit order and that my account is still active, nobody there can help and all they can do is email this dpp, can you believe that!!!</p> <p>I insisted on their email address, ********** - so I sent to ask them to cancel this subscription effective 24 December as that is when the contract for 24 months ended, just as multichoice said they would do it but clearly it's not done, asked for the refunds what is due to me and also ensure the insurance is cancelled. I get an autoreply to say it will take a few days to expect a reply, terrible terrible service and experience!!!</p> <p>I am still waiting!</p>