horrible service

I'm very frustrated with the service I have received from DStv over the past two weeks. I have been struggling to view several channels on my decoder, despite following all troubleshooting steps and spending significant time contacting your call centre for assistance. Unfortunately, my issue remains unresolved, and I am extremely disappointed by the lack of support.

Initial Called the call Centre Support and was advised to refer the issue to the service centre. I followed these instructions, but nothing materialized from that contact.

I was instructed to change the decoder, which I did, but the problem persisted.

After hitting a dead end, I sought help from the installer, who informed me that the issue was related to a faulty satellite at your Randburg facility, which is affecting my service.

i emailed multichoice but my emails have been met with unhelpful responses, mainly asking me to reboot my decoder—something I have already done several times. It is extremely frustrating that I am still being given generic troubleshooting advice rather than a proper resolution.

I am paying for my subscription, yet I am unable to access the channels I am entitled to. This is not acceptable, and I am very dissatisfied with the lack of urgency in addressing this issue.