DT
Dikeledi T

1 reviews | Active since Jul 2021

05 Feb 2024, 12:57

Horrible service

We’ve been paying our DSTV account for extra catch up and we can’t access it and it’s been months and upon reporting this to multi choice they not coming in with a solution but want me to drive to their stores to update a new decoder … they sent their technicians to come install it and failed to check whether their decoder is updated 100%

So I’m paying for free for catch up and I must also drive to multi choice to update it… I don’t work for multichoice my petrol wasted and airtime wasted on calls and also the extra catch up money I pay for and not getting the services!!!

This is the reason people are now cancelling their DSTV accounts and going for tv boxes,Netflix and Showmax it’s cause of all this… BAD SERVICE!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Feb 2024, 13:16
Official
Hi  Dikeledi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team