Horrible service

Appalling service! Service disconnected all of a sudden! Called in and had to hold on for a very long time then when I finally got through, had to hold on for a long time again whilst the agent was checking the system which was also taking a while to load. Then advised I had to pay R65 before they could reconnect? After a long discussion the agent advised that he’d check with his supervisor and I held on for so long until my airtime finished! Decided to transfer more than the R65 before calling again and rather paid R90. Tried to use their WhatsApp no to reconnect and this system was just as useless as the prompts were asking the same questions over and over !! Phoned their call Centre again and after explaining my issue again, the second agent just hung up! Called again and after getting through to the next agent and after being on hold for even longer, the agent advised kept on checking on their system which was slow, was now advised that I had to pay about R100????! No wonder people are cancelling subscriptions and if it wasn’t for my folks needing to watch tv, I would cancel now too. Should this persist, I’ll have no option but to go to Netflix as well!Really pathetic!