Horrible Service!!

One of my decoders was deactivated on the 25/08/2024, still have not received reasons as to why. I then called multiChoice and was informed that the decoder is fine, to my surprise it was still blocked. I then called again today and was made to hold for over 15 minutes and was told the decoder should play, but guess what, it is still inactive. The account is paid.....someone please explain what needs to happen now?