MN
Margaret N

1 reviews | Active since Feb 2021

10 Jun 2024, 11:45

horrible service

Bathong kegore every time a person contacts Multichoice must call more than once.

I just called because my channels are limited, I Spoke to Mandlakazi, She requested to get into my profile, I have her user and password then she transferred to call the salesperson The agent hung up on me when I questioned how they work in their own company.

I called again and spoke to Zikhona, She placed me on hold and when she got back The call was disconnected

On both calls, I'm still not helped

WOW, even after calling for the second time their auto-response recognized I was calling for the second time mara no audacity for all 3 agents to call me back.

Total time spent is 47 minutes and still has not helped

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jun 2024, 11:54
Official
Hi Margaret Nchoe, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
MN
Margaret N's update11 Jun 2024, 09:01
Reviewer Update
Thank you so much Andile for such outstanding customer service !!!
Best service received so the year