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Louisa M

1 reviews | Active since Nov 2016

22 Jan 2021, 06:33

HORRIBLE SERVICE

What type of service is this firstly you delivered my Decoder after a month of complaints and when you deliver theres staff missing,l app**** for this contract on the 3rd took you a month to deliver then you debit my account and now Tuesday dectiavate my service called and spoke to an urgent who didn't even know what she is talking about and very quick to transfer my call and well service reconnected and promised a callback am still waiting for that call as I type this my service is disconnected and do I have to call and explain same story again since the 3rd of December your service is Extremely terrible from Junior to senior management aits either no one knows whats happening no matter how many times I I explained all I can say is the level of service is very scary and to a point where some of your consultant even tell that they dont know what happened DSTV hired ppl who know nothing so if ur employees can say that then what does it say its either you reconect my service or cancell my contract and pay back my money that you debited while I didn't even have the Decoder

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Jan 2021, 07:24
Official
Hi Louisa, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LM
Louisa M's update22 Jan 2021, 08:56
Reviewer Update
As I type this one of your urgent without reading or investigating what's happening rep**** and tell me I owe you please fix the information on my bill page the Decoder was only delivered on the 3 January 2021 not 09/12/2020 and secondly you went and debited my account on the 31/12/2020 while I didnt have the Decoder and busy calling and no one ever made it their problem it was my problem to fix .moving forward 03/01/21 Decoder is delivered and the wifi connector is missing told the installer and the lady who assisted with connection she promised me a callback well I had to go and complain and received a call ba k advising that I have to go to the shops to buy the wifi connector its and email proof of purchase well where should I email it the guy promised to send me his email till date moving forward Tuesdays service disconnected called and had to hold and re explain my self over and over and a guy reconnected and promised to fix and call back till date and today my service is disconnected and I get told I have to pay I only used your Decoder for less than a month 17 days am owing 4 something or so? Please clarify and fix this my bill page to show a true reflection of what happened and you guys don't even compensate us for all the trouble we have to endure while talking with your customer service their service is something else dont know if I should say their ******** or what but so far my experience has been the worst and I still have 12 months so what more.PLEASE GET SOMEONE WHO KNOWS WHAT'S HAPPENING TO CALL ME URGENTLY
LM
Louisa M's update22 Jan 2021, 09:02
Reviewer Update
Theres an agent on your messenger who is definitely frustrating me keeps on saying the Decoder was delivered on the 09/12/2020 I have explained to have that it was delivered to the incorrect address no she keeps on typing and doesnt even investigate so is this how things will be for the next 12 months think I have to cancel this contract and stick go Netflix and showmax I cant and refuse to get such service and have to explain my self so many times no DSTV your service is extremely Horrible no matter how many times one explains its like am talking to a wall your ppl I give up