Horrible Service!!

<p>Ref #: ***4</p> <p> </p> <p>I have always paid my Dstv Acc using via eft. I have 3 decoders linked to my name, but only 1 is currently active (explora). I spoke to a call Centre agent at the beginning of May, and she convinced me to switch to a debit order payment. I agreed and she loaded a d/o payment on my account for the 21st.</p> <p> </p> <p>On the 20th I made and eft payment to Multichoice (completely forgetting that I made d/o arrangements), and on the 21st the d/o debited my acc. So I decided to reverse that d/o as I had paid that amount. I noticed the d/o amount was a little bit more than my eft, so I eft'd the difference.</p> <p> </p> <p>I have now learned that the Dstv call Centre agent re-activated all the decoders under my acc when she loaded the d/o. Now Dstv has suspended my Acc because I need to pay for the other decoders as well, which is completely absurd because that agent failed to tell me that she's re-activating all the decorders. If she wasn't sure, why not ask? I've been paying +R700 all along, and all of a sudden with a d/o I need to pay +R1800, that doesn't make sense. Worse for decoders that have not active for close to a year? I refuse to do that. I wake up this morning with my Dstv suspended, and I've paid for this month's subscription. I'm not sure if it's how Multichoice 'de*****' its clients by doing such...?</p> <p> </p> <p>Can someone from Multichoice sort this out, I need to be able to watch tv.</p> <p> </p> <p> </p>