Horrible SERVICE

<p>December: called DSTV to activate my holiday account. after connecting the decoder plug blew up destroying the decoder. 30 minuutes later i called DSTV to deactivate the account. proceeded to purchase a new decoder and activate under a different account not my own.</p> <p>January: My DSTV account is deactivated, i call customer care to be told i owe more than what i paid for my monthly installment, i ask why and told of the holiday account. of which i tell the agent that i called 30 minutes after activating that account to deactivate it and i will not be paying for it. after speaking to two different agents im told that they will investigate and get back to me meanwhile my account is activated. NO CALL ever from DSTV</p> <p> </p> <p>March: my account is deactivated AGAIN! Again i call, same story and i explain my story again from December... very tiring! my account is activated</p> <p> </p> <p>May: My account is deactivated for late payment on my part... i pay the account and call for reactivation, i am told that i owe a ridculous amount from the December issue again. again i explain and im cut off due to airtime, i get in the car go buy airtime and call back. im told i should pay an additional 200 and my account will be reactivated. AGAIN i get into my car and go pay the 200. come back and call customer care. different agant now tells me unless i pay the December bill which has been the issue they can do nothing although now i have already paid a total of 800 and i still refuse to pay for the DEcember holiday for reasons stated above. this agent is rude and unhlepful i request to speak to the supervisor or manager which she proceeds to place me on hold for 10 minutes, my airtime finishes and again i used MY fuel to go buy more airtime and i call AGAIN. this time i get an agent named Lerato who was the only helpful one, she looks into my account and sees why im so frustrated and how many calls i have made and the run around i have been placed under. she activates my account after hours of running around and promises that someone will call me following day as this is all happening in the evening.</p> <p>since that time NO ONE has ever callled from DSTV and trust me i have been waiting for that call</p> <p> </p> <p>30th May: Today i wake up to find that my DSTV once AGAIN has been disconnected...why i dont know, no one has ever called me to resolve this issue. it is not month end, my account is not due yet.....what must i do , im out of options</p>