Horrible service

I contacted DSTV at exactly 14:40 spoke to Mbongeni Ncama ,who have kept me on hold for 56min whilst trying to got of a team leader or a supervisor .No updating and coming back to a client .I waited for an hour until I hung up ,no call back from the agent nor the supervisor .I have been in contact with Multichoice since October 2021 up to date my query has not been resolved .