Horrible service

This morning I realised that my account has been suspended. I called Dstv as my account is on debit order and I am being told that they have a problem. Debit orders did not go through this month and the financial department is working on it. Dstv did not even communicate this with affected customers while they encourage us to be on debit order. What's is even worse my balance has a penalty of R50 and I am not sure who is going to be responsible for that as it's their fault. The call centre agent could not even give me a planned solution, she had no clue on how this will be resolved. I was told to wait for a call from them lol while they failed to give me a call to communicate the problem. So today we won't be able to even watch TV at home. This is bad service.