Horrible service

I have had a terrible experience with DSTV contact centre. I spent most of the day yesterday phoning DSTV to have my connection challenges resolved. I spent over a 100 rand on calls to the contact centre without any assistance. We were not able to watch any channel meanwhile we have paid a subscription. I was put on hold for 23 minutes and 29 seconds and the consultant (Michael) dropped the call after making me hold for that long. They promised to call after the issue was resolved and no one bothered to call back which resulted in me making about 6 calls to get assistance to this minute the issue is not resolved. I spoke to two supervisors who have promised the issue will be escalated, would be resolved in 30 minutes and they would call back, I am still waiting for their phone call.