Horrible Service

I have been a loyal dstv subscriber for years now. I originally had the compact channel but due to all the re-runs, i downgraded to the Access Package R99, for the last few months. Ok, but due to the World Cup i decided to upgrade again to the compact channel at the beginning of June 2018.

I get told by the call centre rep that a cost of R183 for the upgrade will have to be paid, which i do not have a problem with, i ask that seeing that i have a debit order that goes off every month, can they please just debit the amount from my account, he says i have to call in again for that, i tell him but i am instructing him to do that, he sounds a bit hesitant and we end the call.

So on the 24 June 2018. in the evening sometime my dstv switches OFF. I call in on the 25 June 2015 at about 6pm to sort out the issue, so i can watch the Spain vs Morocco game. I speak to the rep and she tells me she can do sum pro rata payment which will go OFF tomorrow, but my dstv should switch ON right now, i ask her if she can please make sure of this and the phone just switches OFF.

Now, i check my dstv hoping its gona come on, but nothing. She also does not call me back. I call again speak the the 2nd rep and ask her if a pro rata payment was scheduled for tomorrow she says NO. I ask her what must i do to get my dstv ON immediately, she tells me if i pay at Pick n Pay by the time i get back it will be ON. I go to Pick n Pay, get back and my dstv is still OFF.

I call a 3rd time, speak to the 3rd rep, he tells me my account is active and my fone runs out of airtime. I realize perhaps i should restart my decoder, it takes about 5 mins by the time my channels are working the game is over and i missed the entire game.

Here's my problem, besides the horrible customer service of REPRESENTATIVES on ur call centre and not calling me back: 1.) Why is it that i paid u R99 at the beginning of the month for the Access Package, why switch OFF my entire package on the 24 June 2018, when u could have just left me on the Access Package until i paid this upgrade amount, atleast then i could have caught the game on the sabc 1 channel? 2.) U also have my bank details just debit the amount immediately or add it to the next scheduled debit order like i suggested, surely u could see i am a loyal customer when it came to my payments.

You guys have HORRIBLE SERVICE !!!