Horrible service

These people have suspended our account two weeks in a row . Their reason is that we have not paid our account from the 1st of Jan we apparently short paid. How????? If the freaking dstv was only installed on the 3rd of Jan. Then my husband suddenly has two accounts on his name and we are registered for the family package and a price lock compact package which we only enquired about last year but didn't follow through. Some idiot just left it on the system and now we "owe" them R300 something for a package we have not even been using. Due to poor administration and incompetence we have to come home from work and spend almost an hour on the phone with these consultants who refuse to let us speak to the manager. Every consultant tells us a different story. Pathetic. You can't be giving people ****py service and play around with their money for channels that play the same things over and over and over again.