Hellopeter
Share Your Experience
TR
Tondani R

1 reviews | Active since Jan 2016

28 Dec 2017, 20:33

Horrible service

I went to multi choice to change the ownership of my DSTV Ddecoder, I stoof in line for more than an hour and when I got to the front of the line I was told that they had ran out of change of ownership forms. I had to go print my own forms and went up and down to get the relevant documents. After the run around I went back in line and stood for an hour again. When I got to the front of the line the was no assistance. The tellers would go for a a long period . I was later told the scanner is not working and I should possible come back the next day.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Dec 2017, 07:22
Official

Dear Tondani

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jan 2018, 09:44
Official

Good day Tondani

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We tried to contact you to assist with your concerns without any success. Should you still need assistance, feel free to contact us by return mail and we will assist you accordingly.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Kind regards

Rupert

Best regards,

TR
Tondani R's update03 Jan 2018, 07:21
Reviewer Update
Hi Rupert. I did not see any attempts to try and get hold of me. My contact details are ***. The issue with this multichoice outlet is not new. A lot of people complain about it but unfortunately do not have the correct means to display their complains. I am forced to drive far just to get service. This is unacceptable as the seems to be no action done from multichoice head office.