Horrible service

From the 4th of March I've been speaking to Multichoice about one and the same thing, I've make payment on the first but my service got disconnected on the 4th. I've send proof of payment however till today my service get disconnect every 3rd day because the payment is not allocated. I've spoke to more than 7 agents about this matter but non of them were able to resolve it, last Friday I've requested to speak to Manager who happened to be off duty again today the manager [Nokuthula] is unable to to speak because she's buzy. Nonhlonhlo whom i was in call with left the phone unattended after i asked for Nokuthula's surname. the question is does Multichoice think of the mistreatment clients receive, the timeless calls, airtime we spend trying to reach out to them on them after we've paid for her service they failing to provide? or maybe there are more important clients than others, that's why am not getting the service am paying for?