Horrible Service

I called DStv on the 8th of May to change my collection date to the last day of the month and spoke to an agent whom I cannot remember her name..She assisted as per my request and moved The date then informed Me of a prorated amount that I will have to pay on the 1st Together with my monthly subscription..the advised amount was +- 1600 of which was the same as the one that I doubled checked on my app/ self service right after I spoke to her and the date was changed..she advised my services will not cut off after the 11th hence the prorate will be added month end.So today am disconnecting and spoke to 2 unprofessional people an agent and so called manager who got the entire story wrong as they claimed they listened to our recordings..I am to say I would agree with rest of SA that DSTV it’s **** and have the worded service ever and do not train their stuff proper when it comes to doing their jobs i mean Had she advised me then that it will not be possible n I should pay now the prorate I would have done then to avoid this ..I demand to be connected back as I would not leave this here..I will be calling back to cancel my subscription if this is not sorted out ASAP.