Horrible service

Less than a month into pricelock and now my services have been suspended while i am only suppose to be debited on the 15th since I only installed their explora decoder on the 20 of January!! Their installer spoke with the people on the day and never advised on any fees to pay before the 15th of february. Now I wonder where am i suppose to get the money to reconnect the services including the reconnection fee! Horrible service from multichoice i must say