Horrible service 😡😡

What a s**t service I have been getting from multichoice from the branch to customer service noone is willing to help me had an issue with my secondary decoder sometime mid last month couldn't go to the branch as I was busy. Finally on Saturday I managed to go the sorted it out but when I got home both primary and secondary decoders were not working called customer care was advised the is no package on both decoders ask them to add a package and the extra view for the secondary decoder as how my account has been for the past 2 years , but instead of that a package was added on each decoder, they have messed up my account and even today the secondary decoder is not working with error code E16 when I call them the say the extra view is active but m still unable to watch my tv I have requested to speak to management no luck even requested a call back nothing I am defeated now