Horrible poor customer service

I would like to request that Showmax pay me my money back As i have paod for nothing since they have changex their Alp I haven't been able to watch anything and today they arw reminding me that my subscription has ended, hiw why because they have change the whole thing that left mkst of us stranded. I would like them to respond on bith my queries as this is the 2nd one with immediate effect.