Horrible incompetetent staff

<p>I called multi choice to move my debit order date in April to the 1st of every month to my horror I wake up on the 28th to find that I have been disconnected,I called in and spoke to a street girl by the name of Nonjabulo because that's exactly what she sounded like and I ended up telling her that she is telling me **** as she was getting me all worked up with her pathetic lack of soft s****s,i have waisted my airtime on the phone with multi choice and this takes me to point of being beyond livid!!I had plans this morning but here I am on the phone with their *********** staff.When I changed my debit order date I was told that everything was fine I even rated the service as excellent,I want the call to be pulled for this Nonjabulo street girl and I want her to be sent to training as she does not deserve to be on the calls or have a job for that matter!!!I refuse to be treated like this when I pay for service and when i take my time to call to make sure that things will be in orde,My call is now being handle by a Nelisiwe a team leader who tells me there is a chargee for moving dates like that is my problem now! Multi choice should cover this if they fail to invest in quality staff,I want an Operations manager to phone me and tell me what she/ he will do with Nonjabulo as I refuse to accept this incompetence!!! I need to also know the plan of action for the initial agent who took the first call I made regarding moving my debit order date</p>