Horrible horrible CX

Message to DSTV

Good day, I would like to lodge a complaint against you customer service agents firstly S Dlangamandla handled my first call to the call center then she made hold on for 1 hour on my airtime then call was ended didn't bother to call me and didn't assist, second agent when I called back ended call after 3 minutes whilst I was explaining myself then the 3rd agent made me hold on for 30 min I ended up hanging up because in one night I waisted my time calling your call center let me tell your stuff has know regard for customer experience what so ever I have a genuine complaint on my billing secondly the error is on your side you can listen to the recordings to understand the nature of my query listen to all calls of yesterday and the one for the 9th of March, I really don't deserve or appreciate the way I treated by your staff yesterday you don't treat your customers the way your staff members did I waisted so much of my airtime for nothing till today my query is not resolved and no one bothered to call me back , yet in my circle of friends I always tell them I close my account and join them on the alternatives out there then I get such horrific and dispicable customer xperience the supervisors didn't assist I asked twice to be transferred to them please get a competent person to call me and resolve this my next stop will be hello Peter and all other complaints platforms or emails to your manager's your agents are embarrassing your image