Horrible experience, unfulfilled promises, no feedback, no care.

I took DStv up on their Compact 'price freeze' package. Sign-up was relatively acceptable. A few months later, suddenly, my package option has been upgraded, and no one knows when, where, who, why and how the upgrade was done. Some of their agents even blamed me; citing that I upgraded the package. I asked for proof of my sending such a request - they couldn't find such evidence. This is a breach of contract on their part - now I cannot even watch DStv for over a month due to an error on their side.

I logged a query with them in June to rectify this and the bill so that I can pay the correct amount. I have been promised since last month that someone would do this and that, and multiple people escalated many times, yet I get absolutely no feedback! When I follow up, I'm expected to repeat the same thing again and again - all of which I believe must be on the actual query.

Why must I chase the company that I must pay? They cannot provide me with an invoice for me to make payment. This reminded me why I cancelled DStv about a decade ago and had no such worries in my life.