Horrible Experience

I had problem with my explora 3A decoder, It stopped the services of recording, rewinding and forwarding. Then the channels stopped playing except for channel 100 which is a free channel on DSTV. The decoder started showing an error message saying that my decoder needs to be formatted.

I called the customer care and I was advised that I must take the decoder to the nearest branch.

sent my nephew on the date 28.07.2021 he was assisted by a consultant by the name Lerato and he was told to go back home as they could not help him at the time because my decoder has an extra view connected to it. Lerato said that he will call us to say when we should come back to the store to have the decoder sorted. I called him 29.07.2021 at 1pm and he said he is on lunch he will not help us.

I drove to the branch I got there I was told he is on luch, I stood in queue and waiting to be assisted. Lerato then walked in the shop, I asked him why will they not change my decoder as I am paying insurance for it. He rep**** to me by raising his voice and said why would I be sending kids to store and I must stop talking about things I don't know because I don't work for DSTV Multichoice. I asked him to stop talking to because he was rude, he started shouting and swinging his hands on my face as if he was going to hit me. I told him to stop talking to and I will get another person to help me.

Lerato also suspended my showmax services without informing me.

As he was screaming no manager or supervisor came to stop the commotion between us and when I asked for Lerato's surname no one wanted to give me his surname.