Horrible DSTV service!

Terrible service from both DSTV MultiChoice call centre and DSTV PriceLock call centre! I app**** for the DSTV PriceLock at the start of June this year. They phoned me back to inform me that my application was successful, and that my new decoder would be delivered to my house in 5 to 7 working days. It is now already middle July and I am still waiting for my new decoder. On 15 July 2019 I decided to phone DSTV in order to find out what the delay is. I was put on hold for 47 minutes the first time, where after we terminated the call on recommendation of DSTV Client Care, which we phoned from another phone. Our consultant informed me that she would escalate my call and that DSTV PriceLock consultants would be contacting me shortly. After waiting another 2 hours, I decided to phone them again, where I am still being placed on hold, for 25 minutes at this stage. Absolutely horrible service from DSTV, and I am considering cancelling my subscription.