HORRIBLE DSTV MULTICHOICE CALL CENTE

HORRIBLE SERVICE MultiChoce call centre is useless I was on a call with Andiswa Gabide FROM 16:10 until 16:45 . MULTICHOISE SHOULD INVEST IN TRAINING THEIR CALL CENTRE STAFF PLZ. I told this Lady numerous times that I am unable to catchup, pause or rewind. She told me that my disk is full and that I should try deleting some recording. for what? OK I tried her trick and unfortunately nothing happened. She advises me that she has sent through some resetting msgs and nothing comes through. She then tells me wait for an hour if all fails I should call back or go to whatApp. I asked her if she shouldn't be the one that is giving me a call to check if I am sorted out and she said NO they don't do call backs. I am welcome to use whatsApp option. Mind you the whatApp option does not have this particular error code. I asked which option I should choose for this error code she place me on hold and came back asked me to check if the issue had been resolved adn it was not.. She has no clue how the reset msg works or the options of whatApp. My issue has not been resolved