Horrible DSTV experience- account keeps getting disconnected even after successfully debit order payments

I have had my dstv account disconnected 3 times this month! I pay via debit order, my debit order went through successfully on the 24th of July. On the 29th my subscription was disconnected due to 'non payment ' when I checked on the my dstv app I saw I was owing R548 that was due on the 29th! I called DSTV and I was told there was a payment reversal of R539 that was on my account and they would escalate to the finance department to fix as they could see my debit order of R784 for August has gone through successfully. I was told to check my account in 24 hours everything should be fine.

Well it wasn't, and on the 1st of August I was disconnected again! I called back and same story, my account was reconnected and I was told it has been escalated to the accounts department to fix. Now again today on the 4th, surprise surprise, I have been disconnected again as there's continuous bills being added to my account and now I am owing R648 due today the 4th! I am beyond frustrated with this process, it means I must call again ,will probably be reconnected for 2 or 3 days and this will continue happening until when? I pay my account via debit order successfully every month.

Please can someone sort this out properly and reverse sll the charges and reconnecting fees you are billing me for your mistakes. Please!