Horrible dstv customer service

Dstv called my mother for a deal on a new explorer decoder and she agreed to take one. After installation we called to connect our extra view but instead the consultant we spoke to connected an old account which was not used since my father in law passed away. The old decoder was a premium account and she has a compact account. We have been trying to sort this out for a whole month now! But dstv customer care service is horrible!!!! Imagine explaining the same problem to a different person from a different province everyday, being on hold for hours to speak to a manager or supervisor without any luc****

You are robbing people with your *********** service!! Useless customer care! You make so much money but can't put a proper system in place to assist customers.

I would rather advise all customers not to open dstv account. Get fibre and stream! Dstv is bad!