SS
Stushy S
1 reviews | Active since Jan 2020
11 Oct 2022, 18:28
Horrible DSTV!!!
On the 28th of September 2022 I had a brand new decoder installed and was supposed to enjoy the free 1 month compact.Today the 11th of October 2022 I come home from work and my dstv is blocked.I chat with them on whatsapp and get told t0 pay R326.77 which according to them includes the reconnection fee.I call the PE call centre and the lady confirms that on her side I am not due to pay anything and that billing will work on the query and I will get a callback within 30 minutes.30 minutes later I call and while the lady put me on hold the call gets cut.I call again for the 3rd time because I do not want to miss Skeeemsam and the consultant tells me a reply is usually 24 hours.I swear I regret buying this decoder.No wonder you are losing customers, your service is beyond pathetic!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
11 Oct 2022, 19:53Hi Stushy
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Oct 2022, 19:53
Official
Hi Stushy
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
SS
Stushy S's updateReviewer Update
12 Oct 2022, 10:36I am still waiting.
SS
Stushy S's update12 Oct 2022, 10:36
Reviewer Update
I am still waiting.
DStv (MultiChoice)'s replyOfficial
12 Oct 2022, 12:10Hi Stushy
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly note that we're currently investigating the issue.
In the interim, we have reconnected your services.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly note that we're currently investigating the issue.
In the interim, we have reconnected your services.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2022, 12:10
Official
Hi Stushy
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly note that we're currently investigating the issue.
In the interim, we have reconnected your services.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly note that we're currently investigating the issue.
In the interim, we have reconnected your services.
Kind regards,
DStv: Hello Peter Team
Best regards,
SS
Stushy S's updateReviewer Update
14 Oct 2022, 09:01Why did you disconnect my dstv again??Let me take this to the BCCSA!!!!And why did you not reply to my email??
SS
Stushy S's update14 Oct 2022, 09:01
Reviewer Update
Why did you disconnect my dstv again??Let me take this to the BCCSA!!!!And why did you not reply to my email??
SS
Stushy S's updateReviewer Update
14 Oct 2022, 12:15Why did you disconnect my dstv again??Let me take this to the BCCSA!!!!And why did you not reply to my email
SS
Stushy S's update14 Oct 2022, 12:15
Reviewer Update
Why did you disconnect my dstv again??Let me take this to the BCCSA!!!!And why did you not reply to my email