Horrible customer serviceservice

Dstv call center is really the bad with customer service I'm becoming very tired off writing reviews on the bad customer service they giving...

Last month I phoned in asking them to cancel my extra view yes they did that but this month I was deduced extra view from my account I phoned in to ask what was happing because the person I spoke to told me how much will be tacken and I understood but to my surprise it was more then what the consultant told me I phoned in last week Thursday I spoke to someone explaining what my problem was and he placed me on hold until my airtime ran out I'm so very angry does these guys not get training on customer service how can you place a customer on hold without saying anything they deducted more then what they should have and now the consultant couldn't didn't want any part of my problem imagine ...

I please ask that one of You team leaders phone me to sort my account or I would rather cancel everything and get open view I've sent more then two emails no one responded so if someone that has customer service on Dstv side can please phone me I would really appreciate it