Horrible customer services

<p>Our explore box was not working due to singal connections which i called the call center and i was assisted on how to connect than this started to happen 3-5 a day. I than decided to take the box to multchoice of which it was checked n i told everything was fine got home the same promblem started i was than advised to conctact the installation team of which i did and paid for the guy than advise me the problem is with the box it self i than took it back to multchoice which i told that the box is fine and it was checked i than requested for a new box hence i pay my insurance every month of which i recieved and when i got home it was still not working than i was advised to contact the installation agent of he came and fixed it after i had an agent on phone from multchoice with the installation man to talk together and fix my services that was than done and it was fixed i than called to ask if everything was fine of which i was told YES when everythibg was done n fixed i was than on phone again to multchoice as the box gave me an error that i need to upgrade to these i could not watch my tv or record or catch up all this took about 2weeks with no services and having to phone multchoice almost every single day and traveling back n forth to multchoice i personnal feel this is a horrible customer service im a manager for a customer service of which i know i need to provide a first relusolution or if i can help a customrr on that call i will than need to provide a proper explaination to the customer and a turn around time or explain if u require further investigation in this processs i was declared twice to speak to a manager over the phone but here comes the nxt payment date i will have to pay full instalment other my services will get disconnected. If i had an option to rate minus 1 i would.</p>