Horrible Customer Service: Remove the DPP plan on my profile

MultiChoice is horrible. What a bad company. They don't have consideration for the customer who is paying for their services.

They could not explain this DPP: decoder plan they have included in my credit profile, someone called me after I explained to them they promised to come back to me until now they have not responded or revert back to me.

I then call the customer service the lady advised me to go to any outlets which is Multichoice accredited they will give me a letter to state I don't owe nor have created this plan.

I went to the outlets, in Alex Mall they said they can't assist.

Now I am at the Head Office, still they can't explain when I request the letter I am told to wait for 48 hours because they have to still escalate.

This company is horrible.