HORRIBLE CUSTOMER SERVICE (Price Lock)

Terrible Customer service,from Junior to Senior management all they do is make empty promises and till date am still waiting for or order,according to the consultant it was delivered at a wrong address and for some reason no one wants to take ownership they all pass the bucket that its not their department and they cant transfer your call to that department,the level of service is extremely bad Since the 03/12/2020 I have spoken to different consultants who **** and made empty promises ,worse part the Team leaders or Managers dont even follow up yo see if the issue has been resolved ,All they can say is they will follow up and call after 30 min and 30 min nothing happens.I have been following up via chats,contact centre Facebook messenger oooooh well all they do is will resolve this issue and nothing happens.