Horrible customer service/ no managers to talk to.

I am writing this review and I am literally on the himd for 11:29 mins. I spoke to 3 agents and with the 3rd one I asked for a manager and I have been home since. I wanted to reactivate my acc and I was billed way more than my subscription for the extra days they offered me even though I did not even watch the TV for those days. Though I am will to pay the outstanding I asked will that be considered in my next subscription and unfortunately not so this means I will be paying 5 days in the month of June double. How is that fair to your client and no one gets back to me. I spent money calling and it is now 14mins on hold and this agent went MIA. This is disappointing service and there is no regard for the client. The lady is hoping I will put the phone downso she can discard my call. This us horrible horrible and I regret taking a debit order. I should have continued with cash payments. My call was eventually ended on the other side.