Horrible Customer Service- lack thereof

I have never seen such a lack of customer service. Since Wednesday my issue has been treated in a ping pong fashion. I initially chatted via Facebook inbox which was a dead end, then I contacted support via the online chat, who referred me to the Contact Centre.

I called yesterday and spoke to Xolisile. Very arrogant and full of attitude. I was referred back to the online chat and when I asked to speak to a Manager, I was promised a call back which I have not received up until today. The issue persists and it seems like no-one at DSTV is able to assist. I have sent countless queries and screen shots, but no-one with an inch of technical knowledge is able to communicate with me. I was provided with no reference numbers, although I have screen shots of interactions and voice recordings. How does DSTV call itself a service provider yet lack the basics of customer service. P.s Your Customer Care Consultants really need to learn customer service skills. I will be taking this further.