Horrible Customer Service from Multichoice

Please note that DSTV and Multichoice have messed up my account once again and over charging me. I called twice today and firstly spoke to a Lindokuhle who put me on hold and dropped the call. I called back once again, I couldn't hear the agent and I had to drop the call. I called again and spoke to a certain gentlemen and I explained again what is happening with my account but he seemed so confused not knowing what to do or what I'm taliking about. He put me on hold as well without any warning for 30min and never returned to the call. I was calling from my number ***, please get the recording for these calls and discipline the respective agents. Such behaviour is unacceptable from such a big company. This is seriously horrandous and it happenes everytime. Multichoice do not care about their cleints and I know they will not even respond to this as usual. What a useless company and ICASA should deal with them and I will be escalating my complaint to them as well.