HORRIBLE CUSTOMER SERVICE FROM DSTV

MultiChoice have been giving me the run around with my dstv internet router. I have had to call them 4 to 5 times a day for them to unlock my router. I only get a connection for an hour or two and it switches off and I get the below text DStv: Your internet SIM, *** is locked as its no longer being used at the registered address. Please use the Lets Chat feature on dstv.com for info.

I have paid for this service that I cannot use and have tried everything before writing this complaint. I even went to the Durban Central service center and they kept my router do over 24 hours meaning I didn't have connection. When I went to fetch it I was told the matter has been escalated but I'm still experiencing this problem to date.

I need someone to please intervene so I can actually get the service I am paying for or they can cancel my contract if they are failing to do so!!!