AM
Acelin M

1 reviews | Active since May 2020

25 Nov 2020, 18:41

Horrible Customer service

I subscribed to multichoice price lock less then 3 weeks ago and having endless problems. First they don't want to activate my account. Then I have to post on Hello Peter for someone to take me serious. After someone calls me to fix the problem. They disconnect my services after 5 days. I then make a payment and call back to activate my subscription and they lady gives me wrong amounts due, tell me she will transfer me to another department to cancel a decoder I DON'T have. Then when I ask her to speak to her supervisor, no one comes as usual. I then ask her give me a reference number and she refuses to give me 1.i ask her to spell her name. She refuses as well. NICE WAY TO CHASE CUSTOMERS AWAY MULTICHOICE!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Nov 2020, 18:55
Official
Hi Acelin, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
AM
Acelin M's update25 Nov 2020, 19:08
Reviewer Update
I call back again, different agent same problem. Refusal to give me reference numbers. Disgusting service