Horrible customer service!
Horrible service!! I have called more than 5 times this week with the same response from there service centre, that the issue has been resolved. I have 2 dstv decoders and one has been showing the same on screen error since I have activated it, that my account is in arrears or an E16-4 error, yet they continue to debit money from my account, I am not even refunded for the days where i cannot watch tv. I am constantly told that the matter has been escalated to a team leader and its a common error but yet nothing has happened. Everyday I log into my self-service account and my decoder still says it is inactive!!
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Replies (1)'s updateReviewer Update
22 Nov 2019, 10:23Hi Ntando,
I cancelled my subscription on that decoder, I am not happy with the service at all. My DSTv bill is now at R1150 and I do not understand how when I only have one decoder connected with a compact subscription.
I cancelled my subscription on that decoder, I am not happy with the service at all. My DSTv bill is now at R1150 and I do not understand how when I only have one decoder connected with a compact subscription.
's update22 Nov 2019, 10:23
Reviewer Update
Hi Ntando,
I cancelled my subscription on that decoder, I am not happy with the service at all. My DSTv bill is now at R1150 and I do not understand how when I only have one decoder connected with a compact subscription.
I cancelled my subscription on that decoder, I am not happy with the service at all. My DSTv bill is now at R1150 and I do not understand how when I only have one decoder connected with a compact subscription.