Horrible customer service

The worst service to ever be experienced with MultiChoice Jabulani and MultiChoice Maponya. I went in for replacement of my decoder because it stopped working and will no longer reboot or restart as recommended. I 1st went to MultiChoice Jabulani mall and was 'not' assisted by Leonard who told me they do not have stock and called Maponya mall for stock and asked that i go there to Rhulani who will assist me i even confirmed the name twice and that i would not have to follow the queue as i had already stood in one at their branch and this was confirmed. When i get to Maponya mall Rhulani with an attitude i might add tells me Leonard only asked him about stock and o would need to follow the queue he then adds that he doesn't even know me (of course he doesn't ) no one expects him to. Now between Rhulani and the lady at the door to the gentleman who assisted me involving me the customer in their internal processes were completely unprofessional and considering that i used my own time and gas to move from 1 branch to another only to get ****ty service is a joke. These employees act exactly like government officials who know very well they won't be held accountable and regardless how they treat customers their jobs will still be there for them to take for granted. If this is what MultiChoice representatives are then they have just lost a customer with me and they are sure to loose more customers with that attitude I'm not worried they will ruin themselves by not training their staff to take care of customers. Us we have netflix and will stream everything for peace of mind.